Peter Charles Klatsky Md Fertility Pc

There truly are not enough words to express how grateful I am to Dr. Fischer, Dr. Hancock, Nurse Ashley, Samantha, and the entire team at Spring Fertility. From the very beginning, they treated me with so much compassion, kindness, and genuine care. During one of the most emotional and vulnerable times in my life, they made me feel safe, supported, and never alone. Every appointment, every phone call, every interaction reminded me that I was more than just a patient to them. They listened, comforted, reassured, and stood beside me through the process with so much empathy. Something as thoughtful as sending flowers meant more to me than words can explain.It showed just how deeply they care about the people they help. I couldn’t have asked for better care or a more amazing group of people to walk this journey with. I will forever be thankful for Spring Fertility.

I’ve had an incredibly frustrating experience with the administration and billing side of Spring. It has taken them more than two months to start my baseline ultrasound when I specifically said I wanted to start right away and was told I’d be able to. They love to say they’re transparent but are not. Their genetic counselor and psychologist are booked weeks out, but they don’t tell you this up front. If you’re a SMBC they make it mandatory to have these appointments, and these specialists refuse to bill insurance so you’re forced to pay exorbitant fees out of pocket. Again, they don’t tell you the fees until less than two days before your appointment. It’s incredibly unprofessional and stress inducing, despite the fact that my insurance that they accept fully covers multiple cycles. They told me ONE DAY before my baseline ultrasound appointment that they wanted $4,470 out of pocket. Their anesthesiologist also isn’t contracted with insurance, so that is out of pocket and they didn’t inform me of the biopsy fee until the day before my baseline ultrasound appointment. I’m beyond disgusted at how much of my time has been wasted. They have a pattern of “springing” surprise bills on you, as evidenced from previous comments, so it appears to be purposeful. I gave them two insurance cards on the day of my initial consultation but they still chose to bill me as self pay. They never took accountability for this mistake and I had to instruct them how to contact my insurance for verification.