Garden OB/GYN - NYC Midtown West

I’ve been a new patient with Garden OBGYN for 1 month and so far I have had nothing but negative experiences. As a new patient at the 19th st location in Brooklyn, the receptionist at the front desk was rude, never looked up from her computer to welcome me, and couldn’t care less that I was a new patient. Then I waited 3 hours to be seen. Next they said I would have to have a follow up appointment in Long Island- Didn’t ask if that would work for me. I told them the commute wouldn’t work so I was scheduled on the upper east side location at 67th st. Then I was called the day prior to reschedule at the 51st st. location. When I arrived they had me fill out NEW PATIENT FORMS AGAIN, even though I just went through the process a month prior. They were bought by Northwell and required to have all of their patients re-register. Is there not a better system for transferring this information? Why inconvenience all of your patients this way? Anyway, I was there for an hour and a half only to be seen by an older male physician for ten minutes. He claimed he doesn’t perform the procedure that I need anymore, but went through excruciating detail about all of the options of the procedure I may or may not have - all for the purpose of a student observing the consultation. Meanwhile I’m crying in the office because all the details were terrifying. Last, they referred me to ANOTHER OBGYN all together so that they don’t have to service me. This must be so they can get paid by my insurance without having to do anything I actually need. This OBGYN is awful and don’t follow through with the services they say they offer. Go somewhere else.

UPDATE: I contacted Lea and was genuinely impressed by how quickly my issue was resolved once it finally reached the right people. Lea and Honeydale, the supervisor of the Patient Balance Coordinator, handled my case with exceptional efficiency—my refund was processed in less than three hours once they stepped in. They absolutely deserve five stars for their professionalism and responsiveness. That said, it’s still unfortunate that it took nearly a year—and the posting of a negative review—to finally receive the refund I should have gotten much earlier. While my experience with Lea and Honeydale was excellent, my overall experience with the practice still remains fairly negative because of all the hoops we had to go through just to get the issue resolved. ORIGINAL REVIEW: I had an annual exam in December 2024. Because I had recently switched insurance providers, I initially had to pay for the visit out of pocket. My insurance later covered the visit in full, so I naturally expected to be reimbursed for the payment I made. I paid in February 2025, and my insurance paid the practice in March 2025. To this day—after numerous reminders—I still have not received my reimbursement. The billing department has been mostly unresponsive and totally unprofessional the few times I interacted with them, which is disappointing and reflects poorly on the entire practice. If this issue remains unresolved, my next step will be to report the matter to the insurance fraud department, as the practice has been paid twice for the same service and continues to withhold my refund. The service itself was ok-ish, but definitely not worth this headache.