OBGYN Westside, PLLC

I’m due for induction in less than two weeks and already feel completely blindsided by this clinic. No one informed me that Dr. Phillips had left the practice. No one told me that Dr. Chen no longer performs deliveries. I chose this practice specifically because I trusted Dr. Chen and felt comfortable under her care. Learning about these major changes so late in my pregnancy, and not directly from the clinic, has been extremely disappointing. With my due date approaching, a new doctor has just joined the practice, and I am effectively forced to accept that I will only meet her once before she may be the one delivering my baby. I have no meaningful choice, since she will be on call during the week of my induction. Having a different doctor this late in pregnancy is not a small change. Continuity of care matters both physically and mentally. Late pregnancy requires familiarity with a patient’s full medical history, risk factors, and evolving conditions. When a physician is not deeply familiar with those details, it understandably raises concerns about decision-making during labor, especially in medically indicated inductions. Beyond the clinical aspect, this abrupt transition creates significant stress at a time that should feel supported and stable. Pregnancy and delivery are vulnerable experiences. Patients deserve proactive communication and transparency about major provider changes that directly affect who will deliver their child. The lack of clear communication has added unnecessary anxiety during an already high-risk and emotionally intense period

I had a very disappointing experience with this practice. I was drawn to the practice by Dr. Chen and Morgan, but was never told that they no longer deliver until a hospital nurse mentioned it. Dr. Bermudez handled my delivery, and it was an awful experience. She seemed very inexperienced and defensive and seemed annoyed when I wanted to think about decisions. She did not say anything encouraging during my entire induction and labor experience, only telling me that I was pushing wrong. She brought in a resident who literally screamed "harder! harder!" at me. My epidural ran out after 2 hours of pushing and she told me I could not have more pain relief until I decided if I wanted a c section which felt extremely coercive. When I was rehospitalized with severe postpartum preeclampsia, I did not feel confident in the practice's care. The nurses even had to intervene a few times, including once when I was being discharged without anyone explaining my new medications. After my discharge the practice could not manage my blood pressure and ultimately told me to see a cardiologist but did not ever follow up to confirm I found care. (When I did find a cardiologist on my own, he said the advice I'd been given about my meds was wrong.) More broadly, the practice felt extremely disorganized. They ran a genetic test (Vistara) that I never consented to and did not even tell me they were running it -- I thought I was just giving blood for the standard NIPT I had requested. When I called to complain about this, no one ever called me back. When I told Dr. Phillips I thought I was anemic she blew off my symptoms, and by the time I was tested at 28 weeks I was so severely anemic that I needed an iron infusion. And Dr. Chen told me I could go 10 days past my due date before being induced, but at a later appointment Dr. Bermudez abruptly announced that I'd be induced by my due date solely because of my age (39). I gave feedback about my negative experience to Dr. Kim at my six week follow-up, but no one followed up with me. I do really like Dr. Chen but I would not recommend this practice to anyone for pregnancy/birth.