Manny Vazquez
Came in for an MRI. Got there 15 min earlier than instructed, and still had to wait an extra 30min after my scheduled appointment time before anyone took me to the back. I had to ask if i was still being seen. Then, I was in another waiting room with no clothes on, freezing cold for 20 min. Most of the employees are talking on their phone on speaker, talking to each other and hanging out. Out of the 15 employees there, only 5 seemed to be doing anything. The rest are just chatting and doing nothing. But for some reason, they seem to always be running behind…. Employees walking around and nobody makes eye contact or says hello. Literally nobody even looked at me. Awful customer service experience. Then, in the MRI room the tech was twisting my injured arm recklessly to put it in the imaging position. Didn’t bother to ask me if I was comfortable or doing ok. After the imaging process is completed they tell you to just get dressed and leave. As a hospital that prides itself on excellence in patient care, this place is an embarrassment. There are other places in the NYULH to get radiology/medical imaging procedures. I do not advise doing it here.