Lingdi Huang
Update: the billing team reached out and reviewed my account in detail. They explained the insurance processing, clarified the charges, and issued a partial refund. While I still think the billing process could be more transparent and easier for patients to understand upfront, I appreciate that they took the time to address my concerns and work toward a resolution. Origin: The medical care itself was fine, but the billing experience was really frustrating. I paid a copay when I visited, and later found an additional charge on my credit card for over $400 that I wasn't expecting. The amount charged didn't clearly match what was shown in the patient portal. I still don’t understand what I was being charged for. Medical billing is already complicated enough, and I wish there was more transparency before charging patients' cards. After reading other reviews, it seems like I'm not the only one who has had confusion around billing. I'd recommend keeping a close eye on your statements and charges if you visit this clinic.

