Kb Medical Practice Pc

Don't be fooled by the shiny website and nice offices, like many other fertility clinics its a bunch of departments that don't talk to each other and enforce administrative efficiency objects over patient centric care. During my first consult they told me as soon as your labs and follicle count are back we will submit a pre-authorization. Wrong- they refused to submit it for 3 weeks because "a lot of plans change in the new year". Okay well here is proof my plan is not changing and none of the benefits are impacted by the change of the new calendar year. "Oh well, sorry Aetna wont let us submit before January....not true". After multiple pushes from me, "well actually its our own internal policy and in general we need to reverify your benefits before we do a pre-authorization and so we wont do that in December". Fine but don't act like some high-touch patient-centric place when you apply averages/generalities of how insurance works above what the person's actual situation is. I realize a lot of people have plan changes on January 1st but I say "look here is documentation proving that is not happening with me". Again they say "Sorry the policy is the policy- not sorry we cost you a month or two in starting your cycle". God forbid we have to file a pre-authorization twice, thats what they care about (saving themselves time and following their own policies, not about speed or unique patient needs). Amazing way to start off my "journey."

BEWARE THEY PRACTICE PREDATORY BILLING! Their billing practices are criminal. They take advantage of women at their most vulnerable. Then you can't get anyone from billing on the phone to question determinations or give you any kind of answers. Industry standard for embryo testing is you pre pay for up to 10 embryos and are refunded any remaining balance should you have less. They do not tell you until you are mid cycle that they don't give you any money back - what are you supposed to do at that point?! It should be illegal. They blamed the lab for the policy but when I asked to go to a different lab they refused and they refused to give me the information of what lab they use so that I could call and negotiate on my own behalf. They still have not provided me the back up bill from the lab to prove the charges. It's a scam. DON'T GO HERE! Follow Up: Since their reply below I called billing AGAIN and they said they would escalate the request and someone would call me back within 24 hours (this is not the first time I've heard this). Yet again no one has called me back. So the notes below offering to review my case are just posturing.