Gramercy Gynecological Health

The actual medical providers here are fine, the front office is not. I called the office three days in a row to book an appointment, which wasn't possible to do online because an authorization form was needed. This is a private practice. I shouldn't be directed to a call center that promises me call backs which totally fall through. Find somewhere less overwhelmed if you have a choice.

My experience with the administrative side of Gramercy Gynecology has been very frustrating. In October I had a test done at the 305 7th Avenue office. When I later called to inquire about my account, I was told that I had a credit. Since December 2025 I have been trying to resolve this issue and receive the refund. On February 6th I was told it would take about 30 days to process, but nothing has been received. I was also told the office manager, Alba, would contact me, but that never happened. When I called again to follow up, the staff member I spoke with refused to provide her name and was not helpful in resolving the matter. I was actually hesitant to write a review. However, when I called the office recently, I was informed that Dr. Lindsay Goodman is no longer with the practice. During that conversation, a staff member mentioned that if I wished, I could write a review about my experience. I want to note that Dr. Goodman herself was very good and I liked her as a doctor. My concerns are strictly with the office administration and the lack of follow-through in resolving a billing credit that has been pending for months.