City Medical Of Upper East Side, Pllc

We wasted 2hrs of our time at this place. We got here around 8:30am, there were 3 people ahead of us. It took almost 1hrs to be called in a room. We sat in the room for over 30mins before I had to go to the desk and asked it they forgot about us in the room. About 10mins later someone came in to triage my daughter. Then we had to wait about 45mins before someone came back to the room. While they sat there talking and laughing. Not seeing patients. They actually get paid for doing this crap. This CityMD Bergen Beach needs to close or hiring people that's going to work. It's terrible.

I came to CityMD after breaking my toe. While I appreciate that they were able to see me and take X-rays, the overall experience felt a bit frustrating. They couldn’t clearly explain my X-ray results and instead told me to go to a pediatrician to find out what was going on, which was confusing—especially while dealing with a broken toe. The pediatrician even asked why CityMD hadn’t just explained the results themselves. I’m thankful they took the images and helped get the process started, but I really wish they had provided more information so I didn’t have to run around to different places while injured. On the positive side, the front desk staff was very nice, and the doctors were okay. Overall, it was an average experience, but clearer communication would have made a big difference.