Christine George
I made an appointment online, I did so twice because there was no follow up email to confirm the appointment. I was running late from work and called to inform staff and also find out if it was alright to still come in when closing was so close. They agreed and I was able to make it in time. I approached the desk with the most nonchalant demeanors. I was told that I should have filled out the documentation online that was sent to me... well guess what? I had no email confirmation, nor did any paperwork hit my inbox. I kindly stated those facts and was sent a link to do so. BIG issue!... I already had an account but couldn't sign in due to the fact it was tied to my former number. I expressed that and I seemed to have annoyed the front desk who so " gingerly" (yeah right) provided me a manual form. I was the last patient, so I was called in while trying to complete it. I know this is the hood but please be respectful and professional. The nurse who called me was professional and the one taking my vitals was very nice as well. The doctor was so cool and made me feel comfortable. He listened attentively to my statements and provided me with what he felt was best for treatment. An easy and efficient visit. I would definitely come back if needed but front desk has to increase their hospitality or demeanor. I understand this area is busy but patient customer service matters. You'll love the doctor and nurses though. It is located right near Brooklyn College. It's located on street level for easy stroller and wheelchair access. The facility is EXTREMELY clean, and Staff can be seen sanitizing and cleaning the space.