Ag Urgent Care, P.C.

I have been here twice now and each time has been such a positive experience. All of the staff are so kind and passionate and make you feel very comfortable. They are very efficient so wait times are not super long and everything from check in to picking up prescriptions is very streamlined. Lloyd Success was extremely kind and understanding as the clinical assistant. He answered all of my questions and made sure that I was not confused about anything. You can really tell that he and all of the employees care about the patients and enjoy their work. I would definitely recommend this place to anyone!

The wait time at this urgent care is out of this world. There is noticeable tension in the atmosphere because many patients are frustrated and openly complaining about the service. One woman mentioned she had already been waiting for four hours. I personally waited over three hours just to see a doctor. To be fair, the staff is nice. I was taken care of by a physician assistant who was professional, courteous, and attentive. I truly appreciated how I was treated once I was finally seen. However, the experience did not end there. I provided clear instructions for my prescription to be sent to Amazon Pharmacy, but the prescription was never successfully transmitted electronically. I waited two days in pain because of this issue. I had to call multiple times, and each time I was transferred to other locations because no one seemed able to resolve the problem. I was eventually told they could not find Amazon Pharmacy in their system. After multiple calls and no resolution, I had to provide an alternative pharmacy. Even then, I experienced additional delays before the prescription was finally sent. As a result, I spent two days suffering unnecessarily due to what appears to be a lack of coordination and system knowledge. It seems this place needs stronger operational management to better coordinate services and improve efficiency. With better organization and follow-through, the patient experience could be much faster and more comfortable. While the individual provider was professional and kind, the overall process — from the long wait to the prescription issue — was extremely frustrating. Next time, I would likely choose another urgent care, such as CityMD. I hope management addresses these operational gaps because patients in pain should not have to struggle this much to receive proper care.