Spring Forward Physical Therapy, P.C.

The best physical therapy in NYC! Have been seeing Lynn for almost 15 years after trying many other PTs. He has treated both my hard running injuries and prevented thousands of others. He is knowledgeable and spends the complete time with you and healing you. No wasted time sitting on a bike or doing exercises you could do at home. Have seen Kelly and she is excellent as well! Could not recommend more.

Woke up this morning at 7am and decided to make an appointment. The booking takes me to ZocDoc, weird but ok. I make my appointment for an available 2pm. ZocDoc doesnt offer the option of selecting self-pay so I try to call the office to explain. Four times I call the office between 7 and 9am. No answer. Strange since the practice opens at 7am. At 9:15, I get an email from the "office manager" stating that they dont take my insurance. I immediately reply at 9:17 that Ive tried calling their office and that I need them to call me back. I try and get through one more time and finally someone picks up. Its a therapist and she says the office manager isnt in yet. Finally the office manager calls me and asks me if I have seen her email. She tells me that I am technically a new patient because my last visit was in 2021 so I cant see the therapist for at least 2 weeks. I ask her why I cant see the therapist today and the reply is that their ZocDoc system is being weird and that in-fact the therapist has no appointments today. In conclusion, here is a practice that uses a system that does not work and furthermore they do not take calls during posted business hours and they're sorry and they would be happy to accommodate you if possible. Happy Holidays!