Natalie Monarrez
TERRIBLE. I was a patient in 2022 & 2023. The receptionist was always a different person ( high turnover? ), and they were all unprofessional, and couldn't or wouldn't handle the simple tasks at the front desk. The wait time was always hours, not minutes, even with an appointment. The doctor yells for and bickers with the assistants, right in front of patients, because info and files are always missing on her computer. I got a letter in 2023 or 2024, saying she stopped accepting insurance and wanted to focus on aesthetics. That's fine, but I have a large, painful ovarian cyst that I needed surgery for, so I was left hanging. No referral to another doctor was given. I lost my job and insurance, and just recently got insurance again, so I called and texted, to request that they fax my medical reports to my new doctor ( because I couldn't get an appointment, without them getting my records first ). It took 4 days of voicemails and texts, just to finally receive a text back, telling me to go online and sign a medical release. I told them that one is already on file. A few days later, I get another text, telling me to sign another one. Seriously?! This doctor and staff have no respect for their patients and no customer service skills at all. Nobody seems to know what they're doing or they just don't care, or both. So disappointed, and before they answer with a bunch of excuses, like they did with so many other people's complaints, don't bother. I WILL NEVER REFER ANYONE TO THIS OFFICE, EVER, AND THEY SHOULD BE ASHAMED OF THEMSELVES. HOW IS SHE STILL IN BUSINESS?