Rose W
My Chase credit card payment of over $2,700 was taken out twice (due to Chase). I only found out because I got a low-funds alert from my bank. When I called Chase, I was told it would take 7 days to give back the extra payment. It only took them 1-2 days to take my money; she could not explain why it would take so long to give it back. When I asked who would pay the fees if any other bills could not be paid due to insufficient funds in my account (due to the >$2,700 overpayment to Chase), I was told I would be responsible and the person basically hung up on me (she let me know she was going to hang up, but she refused to put me through to anyone who could help the situation that CHASE caused). I called my bank, who said I could get the funds back sooner if I filled out a form, but once one of the payments was taken back, there could be fees and I'd have to pay them if Chase wouldn't. I know the answer to that!! I was told by a Chase employee on the day the payment was due that although I'd set up autopay (6 weeks before; this was the first card payment), it wouldn't work for the first bill so I had to do it manually. So, at 9:30 pm my time and with 30 minutes left before being late (since payment is due by 10 pm my time and midnight eastern time, even though I live in mountain time), I made the payment manually online. I actually got a message saying that I might be charged late fees since it was after 8 pm eastern time! Then the autopay when through the next day.