Negligence, misleading communication, and an unsafe discharge that left me alone and in severe pain
My experience at this hospital was not only disappointing, it was genuinely unsafe. A series of critical errors and misleading communication from both the social worker assigned to my case and the case manager resulted in me being discharged into a situation that no patient should ever face.
The social worker named Lindon repeatedly sent my home care referral under Worker’s Compensation despite me clearly explaining, multiple times, with emails and screenshots, that my personal insurance had already approved the service and needed to be listed as the primary payer. Every home care agency rejected my case because of this error. Instead of correcting his mistake, he ignored my emails and even hung up on me when I tried to address the issue.
After I contacted Patient Relations to report this unprofessional behavior and the unsafe discharge planning, Director of Social Worker named Yovanka called me back and assured me that home care was “working on my case” and that “the issue was being addressed.”
But when I contacted the home care agency myself, I was told the complete opposite, nothing had been corrected, and the referral was still unusable. I was misled at a time when I am vulnerable, in pain, and depending on accurate information.
Because of these failures, I was discharged without the medically necessary assistance that my insurance approved and that the medical team documented I needed. I am now alone at home, in excruciating pain, with no support, all due to administrative negligence and a lack of accountability from the staff responsible for discharge planning.
I’m not saying this to be confrontational, I’m saying it because what happened is simply not right. Under federal patient-rights standards and New York State discharge regulations, hospitals are legally required to ensure a “safe and appropriate discharge plan,” especially for patients with mobility issues who require home care. Discharging a patient without arranging the approved services violates basic patient safety protocols and continuity-of-care standards.
From a patient and customer-service standpoint, it is also unacceptable to provide contradictory information, refuse to correct documented errors, or dismiss a patient’s concerns while they are in pain and relying on staff to do their jobs properly. Patients deserve honesty, clarity, dignity, and competent care, not confusion, neglect, and false assurances.
And honestly, after going through all of this, it’s no surprise this hospital has a Google rating of 2.8. My experience reflects exactly why.
I truly hope hospital leadership takes this seriously, investigates these issues, and makes real changes to ensure no other patient goes through what I did.
