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Because of recent deformity starting to appear in my spine, I was referred to Dr. Werthammer. In late August 2022 I had an MRI my PC ordered so # DrWerthammerWV would have it upon my arrival. Dr. Werthammer's staff called in plenty of time and said after Dr. Werthammer viewed the MRI he was referring me to Dr. Garcis, who is a scoliosis specialist. As THAT appointment approached I was called by Dr. Garis office ON THE DAY of the appointment and told the following: "Dr. Garis sent you BACK over to Dr. Werthammer anyway ("Who's on first?"). After sitting in the office close by the check in desk a patient came in was told: "Dr. Garces is a trauma surgeon and she's over at the hospital." The lady replied: "I just drove 3 hours to be here from down in Kentucky. Why didn't someone call me since you knew this early this morning? Even if I had already driven for an hour, I could have at least turned back if you would have just called." Receptionist offered her apologies and told her she may take a seat or drive back the 3 hours. The patient left. The next person was a middle age male. He was in obvious pain and bent over. HE had the same question: "WHY didn't you guys call or text me?" He too walked out. Well now it's my turn. Another staff member had taken my license and insurance card. I ask if I could have it right back. I was getting anxious watching her wipe her nose on the back of her hand or side of her finger. She told me to take a seat "it would be a minute". After hearing the lack of concern with patients who had walked in after me, I ask if they still had any clue when the doctor would be in? They replied that they did not know when she'd be back. I opted to leave so I asked "miss snotty nose-staff member" with no tissue to please just lay my license and med card down. I proceeded to spray them with alcohol spray as I explained: "I, unlike the Kentucky lady who had driven 3 hours, live pretty close. I am 2 weeks post op of complete hip replacement surgery and am unable to sit here all day with staff having NO idea if or when she would return. I was already in pain and in was going on hour 2. I told her they should all, especially the doctor #DrGarcisWV have more consideration and common courtesy for their fellow man. I ask for all my paper work back. The staff member who was in bad need of a tissue and gloves, offered to "shred it for me" but I refused, took me papers and left. As a retired speaker on business and corporate etiquette in the work place and have appeared on national t.v. shows (one which was aired in 19 other countries), I was appalled at the treatment of these suffering patients. If I had NO expertise in my chosen career, what happened to the "Golden Rule" our parents taught us? Are these doctor's so arrogant and "drunk on their own excellence" that common courtesies do not apply to them? I would drive 3-4 hours to a sisterly cities facility with better training, & more compassion before being treated with such disrespect. I highly doubt the story I got back in late summer based on my early morning fiasco again today as well as based on the reputation of doctor Werthammer who made a professional call to me in reasonable time explaining why I was being sent over to Garces in the first place back in September, only to have Garcis play dumb or decide to override Werthammer's decision & took it on herself to cancel on the very day I was to be there because she said, according to her staff ,that she tried to send me back to Dr. Werthammer. Insane. St. Mary's needs to consider regular drug testing and or see what grade's the "Wanna-be-doctors" made on college transcripts when it came to their "Time Priority management and business/patient etiquette courses. If you are on social media all day anyway, AND not in much pain?....you may not mind this treatment at all. The chairs aren't all uncomfortable unless you are in pain or recent post surgery. Just don't forget your charger, you will need it.