Complete Neurological Care

DO NOT GO TO THIS LOCATION! The front desk staff is rude and incompetent! I’ve been to this location 3 times and each time is a 45 mins to 2 hour wait. Not only that they will mess up your appointment time. The first time they messed was my apt was for 12:00pm. I showed up 11:45. Waited until 1pm to ask when will I been seen by the doctor she told me my apt is for 2pm. I told her that’s incorrect. She insisted I have the wrong time BUT I have the apt card she wrote last time confirming it’s 12pm. She then said I’m next. Had I not asked her she would have just let me sit there until 2pm! Second time she messed up my apt I’m supposed to have a phone call for 12/16 at 3:30pm. I received an email and two text reminding me of the apt. I hopped on the call and waited 45 mins. I called a total of 3 times at the intervals of 15 mins. First two call she insured me doctor will be on shortly. The last call at 45 mins she told me my apt is for 12/17. I got really mad and said I received 3 confirmations for 12/16 and two phone calls earlier she told me to wait. Now she’s saying it’s tomorrow! Then she just hung up on me.

I had visited the downtown clinic at 225 Broadway where my experience was also disappointing and they referred me to this midtown location for a scan. I arrived in the office which had no receptionists working and a sign to sign in. I signed in and after waiting an hour, someone came out and told me I signed the wrong sheet. I then had to wait even longer. Once taken back, 1.5 hours after my scheduled appointment time, the clinician told me I could not take the scan ordered for me because of a previous procedure which I had discussed at length with my original provider who ordered the test, and that I should leave. Complete waste of my time. I’m not sure why I would have been ordered a test which the PA should have known I couldn’t take. Possibly because he was eating his lunch during our last appointment. This office was stained, had no soap in the bathroom, and when I went to leave the elevator wasn’t working, so I exited through a fire escape stair which ended in a hallway full of trash.