Beyond Basics Physical Therapy

I saw Dr. Cory for an initial consultation for chronic constant pain I was experiencing post surgery. Dr. Cory was good (although every time she worked on an area of my body she would say, 'ohhhh, this is really bad'. Her dog also licked my face multiple times during the appointment). I would have returned, as she seemed to know her stuff, but when I went to make my next appointment the front desk informed me Dr. Cory's next availability was September. It's June 8th. They encouraged me to call every day, to see if there were any cancellations. I'm not a physical therapist, but I know enough to know that seeing a physical therapist once every 3-4 months is not going to help anyone with chronic pain issues. It felt disingenuous to take my $400+ dollars for my first appointment, knowing full well I couldn't see the therapist regularly moving forward, so wouldn't experience any meaningful results.

Bad bad experiences here. The QR code to let me up the elevator did not work. Lobby attendant would not let me up for security reasons. I called the office and just got an AI assistant. I think the receptionist forgot to make the office phone line active because I could not get through on the phone to a live human being to explain the situation. This caused me to be 15 minutes late for my appointment because I was stuck down in the lobby for so long. Only by the grace of God did the building manager happen to be there and take pity on me to escort me up . My appointment was only 45 minutes (still got charged for the full time though!) A truly upsetting experience that could have been easily avoided by having some basics in place: clear building access instructions, a functional access system, and a competent receptionist that answers the phone. I decided to give them a second chance. For my second appointment I had to reschedule because I am sick. The receptionist gave me attitude for rescheduling less than 24 hours in advance. I thought they would appreciate me not exposing them to whatever viral infection I have. No sympathy or gratitude, just sass. They really need a new receptionist.