Milena Lopuhova
Severe disorganization and a clear lack of professionalism from the front desk staff. Despite arriving on time for my scheduled appointment, I was left waiting for over an hour while patients who arrived after me were seen first. There was no prior communication regarding delays or any attempt to set realistic expectations for wait times—particularly given the significant discrepancy between the scheduled and actual appointment time. This reflects a fundamental breakdown in scheduling protocols and a concerning level of operational inefficiency.

