Luz Delia Ares, M.D.

I found Dr. Ares through zocdoc and I could not be happier. From the first visit she was very accommodating and friendly. She listened to all my problems and was able to comfort me. I went to her not feeling well and was in so much pain, after leaving her office I felt less pain because of the way she treated me. My treatments with her are going so well and I feel like another person. I have recommended her to all the people I know. I am so pleased to see an office that ruins so efficiently. They always pick up my calls and answer any questions I have. The front desk is always very accommodating to any concerns I have. I am also able to contact the doctor if I have any question using E-Clinical. I love having Dr. Ares as my PCP and I always look forward to seeing her.

Unfortunately, I attempted to contact her for a little over 2 weeks and she was unresponsive. Today, she sends a message through the portal saying she explained what was needed of me, when she didn’t have the courtesy to return any of my phone calls. Originally, I recall her saying she would be able to speak with me via phone before I scheduled the appointment. Now that the claim has been submitted, I have to book another appointment. Your word is your bond, this is a perfect example of unethical behavior. I will contact my insurance company and place a complaint, this is not acceptable. To add more insult she charges her new patients 65 dollar new patient fee, and doesn’t tell you this at the time of the visit. If this isn’t a rip off I don’t know what is - you have been advised!

Been with this doctors office since January 2021. Patient is 92. Doctor is very pleasant and nice but…..Nothing but stress and anxiety with this office. Front desk staff is rude and not helpful. They lack empathy and put you on hold for minutes. With end result that someone will call back and no one ever does. Not welcoming when you arrive. Seen patients in the waiting room complains that their medications were not sent to pharmacy, that calls are not returned etc. Much of the same that I experience. You get the feeling you are a price of meat in a meat market. Phone calls to doctors are never put through. Not sure if staff neglects passing along the messages. Not sure if doctor has asked staff to not put calls through as office practice. On countless occasions left messages for doctor on her portal, with front desk staff, showed up in person. Nothing gets resolved. Patient went to emergency and admitted. Doctors office was notified. While patient was in hospital doctor never used her admitting hospital privileges to find out about her patient. Never have I seen this with a doctors office.

Dr. Ares is a great professional. She addressed every single one of my concerns and medical issues and made sure I didn’t forget anything. She changed her staff and the receptionist that was in the office the last time I went was very polite and helpful, she helped me to set up my account for the portal. I’ve been looking for a good physician and I am glad one of my friends recommended her to me because she is more than that, I can tell she has a lot of experience. I truly recommend her.

My mom likes the doctor so I will leave that at that, but the staff there is AFRAID of both Doctors there. From what I hear they are super strict and rude to the staff which transfers to them being rude to the patients. And they never answer the phones here. ***UPDATE*** After 7 attempts of calling the office and no luck I called their “emergency” line only to be put on hold for over half hour. So while still on hold on 1 line, I decided to call from another phone and they answered right away and I lost it and let them have it. These receptionists are just unprofessional and cannot multitask. Very frustrating.