Westchester Vision Center

Dr. Paul Bernstein is a complete ripoff. I called to schedule an appointment for my daughter to be fitted for contact lenses. The lady on the phone said that we would need to come twice in order to get a prescription. She also mentioned that we could order the lenses through them, but did not say that we had to — and she definitely did not say that their prices were five times higher than online stores or fair market value. She explained there was a $140 exam fee, which I was perfectly fine with. At the visit, my wife was pressured to purchase a one-year supply for $2,000. When she called me, I told her that it is a ridiculous price, to decline and simply get the samples and the prescription. Instead, her card was charged $760 for a three-month supply without clear authorization. When we noticed the charge, I immediately called to cancel the order because we only wanted the prescription. The doctor and staff were upset and rude. They told me we were required to buy the lenses through his office and even asked for the trial lenses back. I returned the samples in order to receive a refund for lenses we never approved in the first place. To his credit, he refunded everything except the $140 exam fee, stating it was for his time. However, when I asked if we could at least receive the prescription since we paid for the visit, he refused. When I asked what I was getting for the $140 fee, his reply was, “Nothing at this point.” We ended up going to Lens Crafters at the Westchester Mall. Their exam was $144, but they accepted our insurance and our copay was only $50. They provided a week of trial lenses, and we purchased a three-month supply for $164. We are now two weeks after the fact and my daughter loves her contact lenses. We ended up paying $214 versus $760 for the exact same thing. This experience felt more focused on selling overpriced products than providing patient care. I strongly recommend asking detailed questions about pricing and prescription release policies before scheduling an appointment. I am sure Dr. Bernstein will reply to this review with some nonsense.

I cannot be more impressed and please with Family Vision Care and Drs. Andrea & Paul. They are exceptional!! My mother is a nursing home patient and is wheelchair bound! We had to work some magic to get my mother eyes examined and checked. They both pitched in and made it happen. Their bedside manner was outstanding!! So very patient and kind to my mother who is in a fragile state at this time. It brought me to tears. I would highly recommend anyone to patronize this office. Top notch, A1 service!!