X X
This was my second visit to this clinic, and unfortunately the experience was disappointing. Before my appointment, I emailed the required documents twice and even called ahead to confirm they had been received. However, when I arrived, the receptionist still could not find my files. What frustrated me most was the receptionist’s attitude. She came across as impatient and unprofessional throughout the interaction. She also could not clearly explain the reason for the second bill I was being charged. In addition, when I used my credit card for payment, she questioned me twice about whether the card belonged to me, which made the situation uncomfortable. I understand that verification may sometimes be necessary, but the way it was handled felt inappropriate and lacked professionalism. Overall, this communication and customer service experience need significant improvement.