peiying jia
I had a very disappointing experience with the front desk staff. They were extremely unprofessional. I called to make an appointment for the date my insurance becomes active, and I already knew the exact effective date of my insurance. However, the receptionist refused to schedule the appointment unless the insurance was already active at the time of booking. I have worked as a front desk receptionist before, and it is normal to verify insurance for next-day or future appointments. If there is an issue, the office can simply inform the patient later instead of refusing to schedule altogether. I contacted another dental office afterward, and they had no problem booking the appointment for me. Very disappointing experience — would not recommend.