University Medical Associates

The lady at the front desk is very rude and disrespectful. I was referred here for my son for important testing. The lady was yelling and giving me attitude telling me at I was at the wrong location which in fact I was. I had to call the number on the paper to confirm it and I was told I am in the right location. The lady refuse to help me. Or let me sign my son name. My son missed a whole day of school for nothing. This appointment was to check to see if he had fluids in his brain. I would never come to this place again. Completely horrible experience ever.

The Doctor is very good but the workers, the people who answer the phone is very unethical, unprofessional and rude; they don’t even know how to say good morning! Front desk and people who answer the phone is the face of any type of business whether it’s a medical clinic or a company. They represent the establishment. These people needs proper training and they need to be train for phone etiquette if they will work in answering patients phone call. They can give a bad name for the doctor and the clinic itself!