MO TELF
⭐ One Star – Extremely Disappointed with the Customer Service I’ve been a loyal customer for years, but my recent experience was beyond frustrating and disappointing. I called twice regarding a very simple request, and both times the customer service was unacceptable. The first time I called, I was placed on hold for several minutes, not because they were busy, but because the person answering clearly didn’t want to deal with the call. I called back from another phone, and miraculously the same person picked up immediately. It was obvious they weren’t swamped, they just didn’t feel like helping. The second time, I asked for a copy of my prescription. I gave her all my information, and she said she’d call me back. She never did. No follow-up. No effort. Just complete disregard. Customer service like this is how businesses lose long-time clients. It’s not just about being polite, it’s about being reliable and treating people with basic respect. If the staff answering phones can’t handle simple tasks or follow through, that’s a serious issue. I hope the management reads this and understands how much damage poor service can do to their reputation and revenue. Customers have options, and if things don’t improve, I’ll be taking my business elsewhere.