The Dermatology Specialists-Soundview

My first time there the staff is amazing very polite Ms.J she was very helpful at the front desk the doctor assistant Ms E she was very understanding to why I was there Dr. Jessica she saw the problem and knew exactly what I needed to do thanks again everyone keep up the amazing work p.s the office is very clean 👍🏾 👏 😊

I went to this location today as a walk-in for light therapy, a service I have received here multiple times. I was told the light therapy machine was not working due to flooding, which was already frustrating since it has been about a week of the machine being unavailable. I calmly asked if I could sit inside briefly to call an Uber, as I had already spent money to get there. I was allowed inside, but the front desk clerk immediately became hostile, repeatedly asking if my Uber had arrived and insisting on closing the door. What confused me was that the office was clearly not closed. She remained inside the office with her daughter, with all the lights turned off, sitting in the dark and not actively seeing patients or closing the space. As a paying patient who has been treated here multiple times, I did not understand why I could not sit briefly while arranging transportation. The situation escalated unnecessarily. I was spoken to rudely, insulted, and ultimately forced to leave the office. Police officers outside were visibly confused about why I was being asked to leave and even thought the location was closed based on how the situation was handled. This experience was humiliating and completely unprofessional. No patient should be treated this way for simply asking to sit and arrange a ride. I hope management addresses how patients are treated and spoken to at this location. This is a clinic I’ve been goin to without a problem and today this lady Iitterally made me feel so uncomfortable.