mari
I would give this place 0 stars if I could. The front desk staff are extremely disrespectful and unprofessional. The worst experience I've ever had at any doctors office. My appointment was rescheduled to 7am because the doctor wasn't going to be in at the time I was initially scheduled. I arrived at 7:15, and nobody was there. I rang the doorbell multiple times and called but no answer. Finally, I was let in at 7:30. They had me keep waiting until 7:45 when the secretary finally arrived. I respectfully pointed out this mistake, saying it's unacceptable for them to give me a 7:00 am appointment just to be checked in at 7:45. In that moment the staff got extremely upset and refused to take accountability for this obvious mistake. They blamed it on me, saying I had no right to complain because I came late (even though if I had come on time, they were just going to keep me waiting because they were even later than me!!!). They said I had no right to complain. The lady who opened the door for me said that she could've left me waiting outside but she let me in, as if that makes the scheduling mistake okay. And also pointing out that the doctor was making an exception to see me at that time, when it was their office who gave me the 7:00 am appointment. I have anxiety and this was a very upsetting and uncomfortable encounter for me. Needless to say I won't be returning. It's really a shame, because Dr.Ige is an amazing and kind doctor, but the staff just give this place a bad look. If you hate your job, it's not the patient's problem.