Somethings Medical Pa

Horrible customer service. Actually it's more nonexistent than anything. I received a message in Nov. that my doctor just up and quit. I tried calling back, of course they didn't answer like any other time I have tried to call, and I left a message to try and get a new provider. It's the middle of January and you people NEVER reached out. You don't even have the decency to try and help find another provider? Thankfully I was able to get real care from another practitioner. CEH is terrible. They do not care about their patients, obviously; it's just another paycheck to collect for them. They don't even respond to these reviews because there's so many bad ones I guess they don't know what to say, or they just ignore it.

I started with CEH in 2023 because I loved how easy everything was. Someone always answered the phone and I could get medication management and therapy all in one place. In the past year or so they have closed several offices, both providers and therapists have come and gone and I feel like I’m always having to retell my story to someone new. For example I got on the wait list for therapy, waited 4 months, finally got a therapist and after 4 sessions she let me know she was leaving the practice and would set me up with a new therapist. Got to my new therapist and had 2 sessions with her and now there’s a “pause” on virtual therapy services. As a single mom I cannot find an hour out of my week each week to go to an office and see someone in person (not that they would even get me in). I’ve also had an experience recently with an actually MD, where she sent in a beta blocker instead of the anxiety medication we agreed on and it took 2 days for someone to call me back so we could fix it. I am going to be going to one more appointment for my refills and switching to another behavioral health practice. When you’re dealing with mentally ill people you cannot change this much or abandon them.