Rappore Medicine Pc

I booked via ZocDoc which doesn't say when you book you won't be seeing the doctor listed you see one of their colleagues. I wasn't thrilled because I specifically wanted to see a doctor and not a PA as I've had issues with multiple PAs in the past. My main issue is their support staff. After weeks of being weaned off lexapro, I was prescribed Caplyta, which is a new drug. My insurance only covers 40% of the cost making it over a 1000 a month, even with a manufacturer coupon it costs more than all my other medication combined. I have been going back and forth with their pharmacy email. I asked if they would try to request a tier exception or have my PA prescribe something else. After having to explain and walk them through how to apply for a tier exception, I found out 4 days later they never sent in the form. My PA seems insistent I take this specific pill. Today is day 9, and they just sent over the form. It's going to be at least another 3 business days before I hear anything from my insurance. The doctors are lovely, but their office staff needs to be trained better or let go. This is the worst medical office I've ever dealt with all because of their support staff.

For the sake of your mental health, do not come here. The only reason I'm giving this place any star at all is because I really like my provider, she has been so helpful over the years. She is excellent. Rappore as a whole is terrible and it is not worth the stress. Their priorities are severely lacking, they do not care about the patients whatsoever. I have been waiting for OVER A YEAR for a $400 refund due to an error THEY made with my insurance. My emails were going unanswered even after my provider also emailed them. I gave them grace for months before I decided to call them. All I was told is that the financial department is backed up, short staffed, and there were many patients with the same issue as me (not reassuring at all). To top it all off I can't even speak to the financial department on the phone because the billing department informed me that the only contact they have with Rappore's own financial department is an email. They claim they do not have a phone number to contact. Rappore is more concerned with collecting money for canceled appointments then solving these issues. This looks embarassing for them. It takes a lot to make me angry and write a bad review, but over an entire year is beyond enough time to get this sorted out.