Grace Park
I should have read Glenn's review on the deceptive billing policies, because the billing department also did shady things to me. I was told my insurance was out of network but I was told I would be charged $55 a session after my deductible was met, as each session is $275 without insurance. my 7th session (weekly sessions) was charged $92. I sent an email asking about it, and had to bump it twice before I got a response, by which time I had already been charged for my 8th session and this time for $155. The billing department's response was that someone in the center went and manually corrected my weekly charge, as their initial understanding of my share of the charge was incorrect. At the same time, they said they have no way of knowing and being alerted of how insurance companies make these decisions. On top of these responses that already don't line up, the billing department said I will have to pay back the difference for the past 7 sessions for which they claim I was undercharged. The office is fine and clean - multiple rooms with brown noise machines outside. Shared bathroom on the floor and a quiet and enclosed-feeling waiting room. This review is no comment on the doctor with whom I worked, who was kind and understanding, but it is difficult to judge just after 8 sessions on whether there were benefits or progress.