Daoud Stevens
I am definitely disappointed with the unprofessional attitude and behavior of the staff of your urology department. For starters, my name was called out across the entire wait room area like I was in some cafeteria and my name was called out like some order of food I was waiting for. The assistant stood in the doorway, across the entire length of the room and stood there and shouted out my name, when asked if her actions were except able, her reply was that she was ordered to call patients that way only. I pointed out that her procedure would be more cordial and professional and inviting if she would go over to the patient and greet them with a smile and good morning and a statement to kindly follow the assistant instead of rudely calling out that person’s name across the entire wait room. This unprofessional rude patient treatment in your urology has to stop. The next thing I want to do is put in a complaint about the unprofessional treatment I experienced at the hands of Dr.Davelman. First of all this doctor says one thing but does another. It’s going on the second day and still no prescription after leaving a message on his phone answering service early that morning explaining the situation of the prescription and why the pharmacy returned the prescription back to him. No call back from him or his nurse assistant who I spoke to late morning and stated she would contact this doctor and get back to me with some solutions. I called the calling center two times, only to be told they couldn’t get a call thru to these offices either. I finally spoke to a call center supervisor who kindly said she would look into this matter to come up with a solution so I can have this doctor do his duty and write me up a prescription so I can get it filled today. Well you know the answer to this question from these unprofessional people. NO CALL BACK FROM ANY OF THOSE PEOPLE I SPOKE TO WHO SAID THEY WOULD CALL BACK TODAY WITH A SOLUTION TO MY PROBLEMS AND STILL NO PRESCRIPTION !!!