Planned Parenthood Of Greater New York

I have always appreciated this office because of how kind and welcoming the staff and doctor are. However, my experience at today’s appointment was very disappointing. The nurse practitioner, Tara St. Rose, came across as dismissive and unprofessional. I did not feel heard, as I was not given the opportunity to fully answer her questions, and she appeared frustrated when I couldn’t recall certain details. What was most concerning was being questioned about using a false name for prior visits simply because my records could not be located. On a positive note, the assistant and front desk staff were extremely kind and helpful, which I truly appreciate. If not for their professionalism, my overall rating would have been significantly lower.

The front desk receptionist, Glendy, was extremely rude and dismissive. I asked simple questions and was treated poorly. When I asked for her name after being asked for my ID, she responded, “For what?” If I’m asked to provide identification while receiving services, I should know who I’m speaking with. This review is specifically about the front desk receptionist. On a positive note, the medical assistant Angie was very professional and personable. She is the reason I stayed to receive services and represents Planned Parenthood well. The nurse practitioner, Sandra, was also helpful and great.