Marta M
UPDATE: The response I received on my review, full of lies and excuses for the negligence we experienced, only confirms everything I wrote in my original review. To whoever wrote that response: I am a dental assistant and I also run a front desk. It takes only a second to show a dentist a photo, even while they are in the treatment room, and it would not disrupt patient care in any way. Dentists can usually tell at a glance from a photo whether a patient can be treated by them. You have multiple dentists in your clinic, and there was more than enough opportunity for someone to review my son’s case. People truly need to avoid your office with their kids, this is the worst medical experience we ever had as a family. My son fell off his skateboard and hit the pavement with his front teeth. Both of his front teeth were loose and wiggling, so he needed immediate examination. The receptionist was extremely rude and unprofessional. She instructed me to send pictures of my son’s teeth to their email so the dentist could review them before scheduling an appointment. I waited for an hour and nobody contacted me. When I called back, the receptionist said the dentist was still in the treatment room with a patient and had no time to look at the photos. I asked what time I should call back or when the dentist would be available, and she again said that she didn’t have that information because it depends on what the dentist is doing in the treatment room. I then asked if I could at least schedule an appointment for another day so my son could be seen, and she refused. She didn’t even tell me their availability. I waited another hour. By 12 PM, I still had no appointment and no update on whether my son would be seen, and it was becoming too late to find care elsewhere. I called again, and the receptionist repeated that the doctor was still in the treatment room and had not looked at the photos. At that point, I confronted her. I told her that I have Medical Office experience, and that their office does not perform oral surgery or extremely invasive treatments, and that it did not make sense for the dentist to be in a treatment room with one patient for two hours. I explained that she has access to the schedule, knows when appointments end and begin, and should be able to provide accurate information. I asked her to stop misleading me because my son needed immediate care. She then told me to go look for another dentist and ended the conversation. I informed her that I would be writing a review about my experience. Only then did the manager call me three times offering a resolution. The staff in this office are rude, unprofessional, and completely dismissive during a situation where my son needed urgent care. There was no concern for my son’s pain, and half of my day was wasted. Do not bother with this place because they don’t care about their patients, and should not work with children. You need a certain level of integrity and empathy to work in pediatrics, and the staff lacks both.