Xiaodong Yan (Max)
My son has been a patient of this place since 2013. The place changed. it used to be efficient and helpful. not any more. Recently I had an extremely unpleasant experience while try to get a form filled for my son, and the office staff and manager is not helpful at all. the whole process shows that the office is ill organized, lack of empathy, and no sense of professional responsibility. I emailed the request on Feb 13th and called to confirm the receipt of the email by the office. In reality Dr. Stern (judging from her signature) completed the form on Feb 16th. BUT every time i called the office to follow up, they told me to wait and gave me all kinds of excuses such as Dr. Stern was not in office (Feb 16th phone call)/she was seeing patients (Feb 17th)/she would have to finish it later (Feb 18th)/the form was in her box just not finished yet (Feb 20th). So all the office told me on my phone calls are lies. And they had no sense of guilt at all and acted as if they were doing their best to help me on calls made today (Feb 24th), talked condescendingly and impolitely and didn't let us finish before talking over us, or disconnected me after putting me on hold for 15 minutes. A whole week was wasted because of the office's incapacity and unprofessionalism (since Dr. Stern completed the form and we actually received the form). By the way, Dr. Stern has always been helpful and timely. Just the office is so poorly managed. What a pity!!!