Optical World Of Bronx Llc

Proceed with caution coming to this place. The customer service is terrible. I’ve been having to call multiple times to check on the status of my prescription. The rep Nina advised me that she will call me back on two occasions which lead to her never calling me back regarding my prescription status. This will be over my fourth attempt reaching out to a rep over the phone. This time around no one is able to pick up the phone. I will now have to resort in heading to the location in person in order to inquire a simple question that could’ve been resolved and answered over the phone. The employees need to be retrained regarding proper phone etiquette and learning how to better assist a situation via phone call. Moving forward, I do not plan to seek further services from this eye clinic center. Horrible experience.

This place used to be so good back then but now their time management is bad when come to just simple results paperwork. Another reason for wanting to put 0 if possible its like once you get ahold of them they keep track your number and never able to get ahold of them again unless you call from another number.