Ocean Renal Care Pc

I met with Dr. Marie Bentsianov today for the first time and I want to say that I was extremely happy with her services. The staff that I dealt with were very pleasant and nice. The doctor herself took her time out to know my personal medical history as well as my family and did a very thorough exam. She has great people skills, she's very charismatic and personable. I would highly recommend her to anyone who asks me about a PCP. She made sure to address all concerns I have in a way that I can understand of course. It was easy to book an appointment because I used ZocDoc. As any other doctors office expect a reasonable wait.

I really hope the doctor sees the reviews regarding her FRONT DESK because this is completely unprofessional and disgusting. I had an appointment made to see the doctor, Dr.Marie Benstianov. I made the appointment MONTHS in advance. The day came and I was making my way to see the DOCTOR. I get a phone call 30 MINUTES prior to my appointment from the front desk asking me angrily, where I am. To which I replied that I’m not that far from the office, in a nasty attitude the front desk said “well I hope you know you’re seeing the NP”. The NP?!?!? of course I was upset but I decided not to make a big deal. However when I came to the appointment they continued to act entitled. No apologies on their end, just nasty attitude. I saw Elenor who is a sweetheart, I’m just upset that I was treated like dirt from the workers that are apparently the “face of the office”. I really REALLY something is done because this is truly horrible customer service. I work in a medical office myself and I’m horrified at the rudeness from the front desk. If you don’t want to work… maybe quit? a lot of people are looking for jobs and would happily fill the position with a better attitude.