Ny Metro Sleep Medical, P.C.

The front end office receptionist to those who give you home machines all have attitudes and are very unprofessional. Was called in with my son who is legally blind and has numerous medical issues. We were told to arrive 7-7:30, which we did. The technicians do the best they can with what they have. My technician was actually very nice. This facility should really be remodeled given everything we have been through with COVID. The beds we slept in were Murphy beds that are offices that patients use during the day. The beds are horrible, making you feel the springs and about 6 inches off the floor. They lock the door at night and there is no ventilation in the room. Room was extremely warm to the point we had to ask for a fan. That barely assisted in just circulating warm/hot air that you are breathing. My son is 41 years old and is extremely intellectual. The directions that are called out over a speaker are extremely hard to understand with no mask on. Imagine with a mask. The technician advised she would be monitoring. If they are monitoring the patient how did no one sense the panic when he could no breath, and open the mask off his face. He advised me he felt like he was being suffocated. I had get up and advise the technician that my son was indicating the air flow was not appropriate. How do you sleep with the amount of gear they place on you is unrealistic. Also if you are a side sleeper, forget that, they expect you to sleep in your back. My son was instructed to fall asleep with lights out at 8 pm and did not fall asleep until 1:30 am. I was up every step of the way. Sheets and blankets are dingy. We brought our own pillows and one blanket to sleep. Overall this place needs a makeover. Other places are much nicer. I am sorry I allow Montefiore to send me to a third party affiliate they have no connection to my chart and totally ignore patience medical chart. Will not be going back.

It saddens me to have to write this review. To have a facility that appears to be efficient and woefully has several issues that need to be addressed. From answering phone calls, to follow up appts., to attitudes. But the last straw is the treatment towards the patients. There are two individuals who need extensive training on how to deal with patients. Let's call out the receptionist /schedules appts, she has extremely unprofessional conduct along with verbal outbursts that negatively affect patient care. Now... that is something to be concerned about. I am an elderly person who needs answers. I pay for my insurance straight out of my pension it is not free! We're up to 5 appts and according to your studies I have severe sleep apnea, then why don't I have any treatment four months later? I get nothing but distasteful calls from her for appointments. Her behavior over the phone, (twice), has been very unprofessional, in compassionate, onerous and most of all obnoxious! My son who was standing beside me during the last call was in shock the way she abruptly slammed the phone and terminated the conversation! The other person was the respondent via a phone conversation, unfortunately didn't catch her name. It makes me wonder if Dr. Rajendra M. Rampersaud, (Whom I’ve never met), is aware of how his patients are being treated? Looking at the reviews listed here, (For the most part), the responses are addressing the positive ones. I believe apologies are in order for the negative ones after the unpleasant experiences we've endured. Why 2 stars? Thank Arletis for that...for her outstanding practices.