Donna Lasko
The hold time to get to a representative is beyond ridiculous. I was on hold for over 30 minutes 2 weeks ago. When someone finally picked up, they said I could not make an appointment without having the script in advance of the appointment. At this point I was so frustrated with the the hold time that the representative, Marlene, said she would call me back later in the day to make the appointment after I received the script via email from my doctor. It is now 2 weeks later and no phone call, no voicemail, nothing. And now, today, I am on hold again for over 35 minutes so far with no answer. If I didn't have 20 years worth of records here, I wouldn't even bother to ever go back. Northwell doesn't seem to have any interest in addressing these issues as there are many negative reviews and nothing changes. This has been a problem for awhile but seems to be getting worse. I do not recall having this issue before Northwell took over this facility. They should be embarrassed and concerned that there patient care is this pathetic. Also, the front desk personnel is not very friendly and you have to get there early only to wait longer.