Musicand Movies
This practice started off great last year but has only gone downhill. The dentists and doctors are good but trying to call them is a complete waste of time now. Absolutely no one picks up the phone. I have been calling the office for over 2 months now with no answers and I have scheduled appointments. When I leave voicemails, they are never returned. I was scheduled for several deep cleanings and checked with my insurance to make sure they would cover them. It turns out my insurance will only cover them once every two years. When I tried to cancel some of my upcoming appointments because of this, the receptionist informed me that everything was okay and I would not receive any bills. I went with the advice of the receptionist and within months, I received texts saying that two of the bills were not covered and that I would be responsible for paying them! My advice would be to listen to your insurance because the receptionists will say anything. They are not knowledgeable or even willing to look into individual cases. The long waits, the discrepancy of the receptionists, the cramped dental space/waiting area all should be avoided. Go elsewhere. Maybe they will take your case more seriously and give you the individualized attention you deserve. This place is too jam-packed for that. They are overwhelmed with calls, walk-ins and appointments which is probably why they stopped answering phones. In addition, getting an appointment will take you at least 6 months. Your appointments will be spread far down the line. They will tell you to try to come in as a walk-in early in the morning to be seen but expect to wait there for over six hours. Here, you’re just a number and not a patient.