TL
I was extremely hesitant to send my daughter to Gracie Square after reading many negative reviews, but our experience was truly a 10 out of 10. Security was exceptional. They were professional, respectful, and made us feel comfortable immediately. Her social worker, Sylvie, was incredibly thorough with discharge planning and kept me informed every step of the way. Her nurse practitioner, Katherine, was compassionate, attentive, and genuinely invested in my daughter’s well-being. Both providers listened to my concerns at a time when I felt no one else was listening, and that meant more than I can express. Their support and responsiveness helped us feel safe and understood during a very stressful moment. The nurses in the unit were incredibly kind. When I called at night to check on my daughter, they were always polite, patient, and reassuring. One important suggestion for anyone writing reviews: please mention the unit you or your loved one was on. I believe Gracie Square has four different units, and reviews often don’t specify which one they refer to. It makes it difficult to understand the context of each experience because the units can vary. My daughter was on the 4th floor unit I am truly grateful for the care my daughter received, and I believe the staff on her unit deserve to be recognized.