Mvp Medical Practice Pc

Our previous experiences were good until this time.My husband couldn't attend this appointment but received the consultation report. I called to inquire, and the front desk said it was a telephone consultation. I’m sure it‘s impossible, because my husband can’t speak English so it‘s impossible to consult by phone. I called the front desk many times to regarding this appointment, But the front desk has always said that my husband had tele visit, but this is impossible, and in that appt time my husband was face time video with me. I don‘t want to argue with the front desk anymore.so I ask to reschedule, the FD said need my husband call them to re/s, which we did, I'm on the line also, to help my husband translate, but the FD SAID NO, i can't talk, and she speak with him in English and wants he answer,???.I told her on the phone from the beginning that he couldn‘t speak English. It doesn't make sense. and then the FD put us hold until their office close! It spend us 2hours to regarding this appt, and still not solve yet! I’m pretty sure it‘s the responsibility of the clinic (recording error / misoperation)• Please remove this incorrect encounter and provide a correction letter. This is medical insurance fraud.

Waited a hour to get a test because there is only one person who does the testing and that person was on break. After 1 hour and 20 Minutes later the doctor says “ I didn’t know anyone was waiting.” After asking 3 times where I could get a general std test at the front desk they just said yea after his break you can get the general testing just sit right here. After all the waiting I finally get in the room and was told this is only hiv rapid testing and to come back in 1 more hour. Y’all need to do better! Wasted hours of my day off trying to test only to get tested for what I didn’t need and to be told to come back in one more hour. Why couldn’t anyone I said general std testing to couldn’t tell me come back at 5pm? Why are there no signs to make this process easier? Super unprofessional process. The testing itself was good but everything about the process absolutely ruined my day