Minkowitz Pathology

Billing Department customer service is great but not the one who picks up phone and handles appointments. They were super impatient and sarcastic/rude (not helpful at all!) For the biopsy test, it was very uncomfortable and doctor didn’t explain well about what is going on and what to look out for. Regarding result, you need to ask them to share it unless you will only know yes/no answer when you call. And Brooklyn office is always fully booked even if you call wayy in advance, always need to travel to Staten Island.

While this was my first visit, I called to get results and one receptionist in particular was very rude, condescending and her tone was very demeaning and just hung up on me. If you dont want to do your job dont come to work as your position is a customer service position. People skills 101 is essential.