Mindcare Psychology, Pllc

I've been dealing with treatment-resistant depression and anxiety for a long time, and it's been a really difficult journey. My psychiatrist at Mindful Care has been patient, understanding, and supportive throughout the entire process. We're still working on my treatment, trying different medications and adjusting doses to find what works best for me, and I truly appreciate the time and care that's been put into helping me. I'm still struggling with depression, but I feel safe knowing I'm in good hands. I always feel listened to, taken seriously, and involved in decisions about my treatment. My psychiatrist has never made me feel like giving up is an option and continues to be hopeful even when things have been challenging. It's comforting to know I have someone who genuinely cares about my well-being and is committed to helping me get better. I'm very grateful for the care I've received and would highly recommend Mindful Care.

I’m starting to think they make normal people crazy so they can make money treating them. After multiple phone calls—each taking 20–45 minutes between being on hold and trying to figure out what is going on—and after a month of this nonsense, I’ve decided to give the review they earned. Trust me. This long bad review would be the least amount of time I wasted because of them. (1) I made a teletherapy appointment. Later, I received a call saying it was canceled and that I needed to reschedule. Trying to be flexible, I rearranged my schedule and accepted the first available appointment they offered over the phone. Then the call disconnected. When I called back, I was told I had no appointment and had to start over. How did I have an appointment one minute ago and not have one the next? Then came the relentless texts and phone calls asking me to schedule appointments just to “check in”—while having no actual appointments available to offer. (2) I later received appointment availability by email and accepted one that was only two hours away. As I was leaving my house, I called to confirm the address. That’s when they told me the therapist had canceled. Not before I spent two separate 45-minute phone calls being told: “We can’t find your appointment.” “We don’t know.” The problem? I was NEVER notified that it had been canceled. Eventually, I reached one employee who actually made sense, apologized, and found me a replacement appointment for the next day. (3) Guess what happened next? The replacement appointment was canceled too. And once again, I was NEVER notified. How did I find out? By calling. Twice. Another 30 minutes each time of: “We don’t know.” “We don’t see it in the system.” Meanwhile, the appointment was literally in their own text messages. If you don’t know who is sending appointments from your phone number and your email system, then perhaps you have a bigger problem. (4) To make things even more confusing, I also received multiple text messages for appointments I never scheduled, followed by automated messages saying I had canceled them. How exactly do I cancel appointments I never made? At this point, I don’t need therapy from this place—I need therapy because of this place. I’ve attached screenshots of some of the automated texts they’ve been sending every few days, since apparently they can never find their own messages.