mas yamagata
First and foremost, this review has nothing to do with Dr. Taft (dermatologist). He gets 5+ stars and I hope to continue with him for a long time! I sincerely wish I could visit him at another office. That being said I encourage people to find another medical office. Unless you enjoy unnecessary adversity, stay away from this place. The person who handles billing is miserable and I believe that karma will catch up with her (if not all ready, maybe that's why she's so miserable). Not an ounce of customer service. She went out of her way to make it difficult and frustrating every step of the way. Even when she was in error, she did not apologize and continued to make it difficult for me to set up a payment plan to pay my bill. The receptionist I spoke to afterwards apologized for this person's behavior and hinted to me that this isn't the first time patients have had an issue with this employee. It always amazes me that with so many able and hard working people in this city, businesses still keep terrible employees like this person around. You should be good as long as your insurance covers all costs or you have the $ to just pay for whatever but if you're ever put on hold and have to talk to this person, be prepared to get pissed off.