Michael Bernfeld Dds Michael Korngold Dds

I called as a new patient to confirm whether they accept my insurance plan and to check their updated fee schedule for a specific procedure. The woman who answered the phone was extremely rude. Instead of helping, she abruptly told me to call the plan myself. I explained that the plan's portal specifically directs patients to call the office, since their online information may not be up to date. She then added that if she would have to call the dental plan, it would take her 20–30 minutes. I said okay so it seems like you are not interested in accepting new patients she said word by word "Not if it takes 20 minutes." This is completely unacceptable. While the dentist has wonderful reviews, it seems I’m not the first person who has experienced unprofessional behavior from other staff. I hope the office considers retraining their team on proper customer service, especially when handling new patient inquiries.

I’ve been going to office for years and have all kinds work done. Always professional and never had a major issues from their work. Cleaning and check ups are easy.