ana fadar
I was told by a Dr in that office that I may need catarac removal surgery. At the same visit they checked my eyesight and gave prescription. I was emotionally overwhelmed with the possibility of having to undergo a surgery and on my way out of the office, automaticly stopped to discuss getting new glasses. Couple of hours later, I realized that after catarac removal I will need a new prescription. The transaction was made at 3:30pm. The following day I started calling at 9am (they open later, I did not know) to cancel the transaction. I called several times and every time was told that the manager will call back in 5 minutes. Needless to say she didnt till I said to receptionist that when there is a problem they dont want to talk to me. They look friendly while selling glasses and getting paid, after that are avoiding you. They are refusing to cancel the transaction after only 3 hours from the time that I made credit card charge. They did not make glasses yet in 3 hours, no work whatsoever was done, no expenses for them. Still, they are refusing to cancel the transaction. I would certainly avoid working with them. Should you have a problem, it will be a nerve-wracking experience. You may have difficulty getting the manager answering your phone or be reasonable in resolving the issue. Their only goal is getting your money.