Francesca Villacreses
First and last time as a patient here. I came in for a medical exam and, at first, everything seemed great. They have a smooth and easy system, and the price for the exam was very reasonable. They also encourage you to leave a nice review every time you contact them, but I usually wait until the service is fully completed before doing that. Jenny was good - she walked me through the process, gave me a quote, and explained everything very clearly. However, my experience at the office itself was disappointing. I visited three times. The first visit was ok (they do a much better job over the phone when scheduling). The second visit (3/3), when I arrived, I greeted the front desk staff and received no response, the ladies kept gossiping. When I stepped closer to the desk, they looked at me but continued their conversation and didn’t acknowledge me. I eventually had to interrupt and explain why I was there. Very awkward. On my third visit (3/5), the front desk lady was extremely cold and rude, it seemed like she hated me or her job, even when I finished the process and paid, I said “thank you” and received no response, not even a forced smile. The overall experience felt very unwelcoming, worst than being at the DMV. In short, this place seems to have a well-organized system and fair pricing, but the front desk staff has ZERO customer service skills. I hope they work on improving the patient experience at the front desk.