Manhattan Family Medicine, P.C.

I regret calling them; the front desk lady was very crazy and rude. Never listen to me; continue to complain that they don’t speak Mandarin even after I say just one word in Mandarin. I speak English, she replied in Mandarin and a little English. How dramatic!

Dr Fung is nice and reasonable, and has always been supportive to me and her patients. She spends the necessary time with each patient and doesn't make you feel rushed. Though she is frequently harried or frayed herself due to how busy she is. However, her receptionist Karen, as depicted in many of the other reviews, is uh… colorful… and something to behold. She can appear approachable and compassionate one moment and in another moment she will rip you a new one. It depends on whether you catch her in a mood or not, and if the office is especially busy. On the plus side, she does seem to get things done if something needs to be communicated to Dr Fung. However she does often makes you (along with everyone else in the waiting room) fully aware of what an imposition it is for her to do so, and quite loudly. As someone with a newly diagnosed chronic disease of a serious nature, alongside the stresses that come with it, I definitely hit an impasse with her when she tore me a new one for some administrative confusion. I can't deal anymore with her mood swings--whether my next call will be answered by Jekyll or Hyde. I no longer have room for this kind of verbal and emotional assault in my life, especially from my primary health care provider office. I should not feel bullied, nor should I be made to feel trepidation for making a call to her office for a necessary medical request. So sadly, despite Dr Fung being quite easy going and a good doctor, I will be looking for a new primary care physician. I do wish Karen the best. Perhaps she's bipolar or on the spectrum or just stressed beyond awareness. She's a mom, so I hope that it's just in the office and that her home life is more balanced and peaceful for the sake of her family.