M.V. Obgyn P.C.

I scheduled a follow-up appointment after receiving a concerning letter mailed to my home regarding my results. Naturally, this caused significant anxiety. I called to ask if I could briefly speak with the physician for clarification, but was told that was not possible due to my insurance. Because I was worried about my health, I made an appointment for the very next day. I arrived on time, but waited approximately two and a half hours to be seen. This was especially frustrating since the visit was simply to confirm whether everything was okay. When I finally spoke with my doctor, I was told that all of my results were normal. I was informed that the letter was sent by staff protocol. I strongly believe sending alarming letters without clear explanation can cause unnecessary emotional distress to patients. While I appreciate the doctor reassuring me, the long wait time and poor communication made this a very upsetting experience.

The staff there is unbelievably rude. At the front desk, they are unwilling to answer questions and treat you like you are crazy. As a health care worker myself, I know that patients should be treated with respect, especially since you are possibly dealing with sick patients that naturally have some anxiety around this topic. It also was nearly impossible to receive my medical records. I called during opening hours (!) and was told by the person answering the phone that she was unable to help me, and, anyway, medical records could not be sent to patients directly, just to other providers. My only option would be to sign up for their portal, which she could not help me with. The only person who'd be able to do so already left for the day. She was unwilling to make a note for that person to take care of that the following day. So I had to call again the next day. They signed me up for the portal, but told me it would take around 30min for me to see my records since they were not signed by the doctor yet. My last visit there was over a year ago at that point. After around 2h there still were no records, so I had to call again. After I finally got access to my own records, I saw that only 1/3 pages were released per visit. Makes you wonder about the rest. A few weeks later I called again to make sure my new insurance was accepted. I double-checked the opening hours, both google maps and the website indicated they were open. The phone was answered immediately, but I was told that she was unable to check if my insurance was accepted since the office was closed. I really would like to know what she was answering the phone for if she was unable to provide such basic information. I asked her about that, but she just kept repeating that the office was closed and I had to call another day. Anyway, no need to call again since I will find another practice.