Eckz Wolf
I am submitting a formal complaint regarding the treatment I received at your office today. I am currently a patient there, and this was one of the worst experiences I have ever had dealing with a medical or dental office. I arrived seeking assistance because I am in severe tooth pain and was previously informed that, since there was no surgeon available to perform the extraction, I would need a referral sent elsewhere for treatment. All I asked for was help with that referral. Instead of assisting me, the front desk manager told me I could not come inside and that I needed to return at 11:00 AM, despite the office opening at 10:00 AM. At the same time, I witnessed other patients with 11:00 AM appointments being allowed inside while I was being turned away. When I tried to calmly explain that I was in excruciating pain and simply needed help, I was told to leave or the police would be called. Another employee was then brought over to repeat the same thing instead of helping resolve the issue. At no point was I threatening, aggressive, or attempting to cause problems. I was pleading for assistance while dealing with serious dental pain. What made this even more upsetting is that this is not the first negative interaction I have had with this front desk manager. I understand if certain procedures cannot be performed at your office, but refusing to assist a patient in pain with a referral and threatening them with police involvement for asking for help is completely unacceptable and unprofessional. I believe patients deserve to be treated with basic respect, compassion, and professionalism, especially when dealing with severe pain and urgent dental issues. I would appreciate this complaint being reviewed seriously and addressed appropriately.