RoRo
I visited this location during my first trip to New York, hoping to use up some loose change and have a simple order. A small tea with hot water and a tea bag. I placed my order at the kiosk, intending to pay in cash, but I wasn’t familiar with how to use the cash machine. So I went to the counter to ask for help and pay directly. I waited at the front for about 10 minutes, trying not to be a bother, as the cashier seemed busy and not very approachable. When I finally asked for assistance, I was told to go to the machine in the back. I explained that I was having difficulty and just wanted to pay cash for my order (I had the exact amount, $1.62), but instead of helping, she pointed to the work behind her and said she had too much to do. I completely understand that fast food environments can be busy and demanding. I wasn’t expecting exceptional service, but I was honestly surprised by how dismissive the interaction felt. A little guidance or basic courtesy would have made a big difference. To be honest, the experience left me feeling so unwelcome that I couldn’t help but think it might have been better to just toss my $1.62 into a fountain and make a wish instead. As a first-time visitor to New York, this was quite disappointing.